WHICH PAYMENT METHODS ARE ACCEPTED?

Otto Arms accepts payment by VISA, Mastercard, Discover, or American Express.

HOW IS TAX CALCULATED?

Otto Arms operates from Florida and is therefore required to collect taxes on all orders shipped to the state of Florida. We are not required to collect sales tax for orders shipping to a location outside of the state of Florida. Otto Arms may be required to collect city, county, and other taxes, which may increase the total amount of sales tax on your order.

The tax total will be added to your order during checkout and will be visible before payment is required.

HOW MUCH ARE SHIPPING COSTS?

All apparel ships free! Other products are shipped via USPS Priority mail and costs are calculated based on the final shipping destination. Shipping will automatically be added to your total during checkout.

HOW LONG DOES IT TAKE FOR AN ORDER TO SHIP?

Orders typically ship within 1-3 business days (M-F) unless the product is back ordered. (See product description for expected back order ship date). All packages going to continental U.S. addresses are shipped via USPS, therefore, transit times vary by location. Shortly after your order is placed, you will receive an email confirmation detailing the order’s estimated transportation information.

DO YOU SHIP INTERNATIONALLY?

Otto Arms does not ship outside the United States. Each order must contain a billing and shipping address from within the country or its districts. Though Otto Arms proudly supports our armed forces, we cannot ship to service members outside the previously mentioned region due to export control laws and regulations. However, you may place a government order for Otto Arms products by exporting the order to an APO/FPO. Email info@ottoarms.com to discuss available options with a member of Otto Arms Customer Support.

DO YOU ACCEPT RETURNS?

We do not accept returns for new, undamaged products at this time.

WHAT IF I HAVE A DEFECTIVE PRODUCT?

Otto Arms considers customer satisfaction to be a top priority, which means we strive to exceed the expectations of each customer. If your Otto Arms product has any issues, contact us directly by phone at (850) 428-2092 or by email at help@ottoarms.com so we can give you the personalized support you deserve.

WHAT IS YOUR RETURN POLICY FOR INCORRECT OR DAMAGED PRODUCTS?

Otto Arms replaces incorrect or damaged products as soon as our Customer Service team is notified by phone at (850) 428-2092 or by email at help@ottoarms.com. Once our Customer Service team has been contacted, they will work with the customer to coordinate return shipping on incorrect and/or damaged orders.

HOW DO I SEND A RETURN?

To return an incorrect or defective product, please contact us at (850) 428-2092 or help@ottoarms.com to receive an RMA number (Return Merchandise Authorization) and detailed return shipping procedures.

LIMITATION OF LIABILITY AND DISCLAIMER OF WARRANTY

This site is provided by Otto Arms LLC on an AS IS basis. Otto Arms LLC makes no warranties of any kind, expressed or implied regarding the operation of this site or the information, content or products appearing on this site. To the fullest extent permissible by law Otto Arms disclaims all warranties expressed or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose and also such warranties for any merchandise offered on this site. This disclaimer does not apply to any product warranty offered by the manufacturer of any product sold on this site. In some jurisdictions limitation of liability are not permitted. In such jurisdictions some of the foregoing limitations may not apply to you. Otto Arms LLC its employees, officers, agents, and suppliers shall not be liable for any damages of any kind arising from the use of this site including direct, indirect, incidental, punitive, or consequential damages whether in contract, negligence or tort even if Otto Arms LLC knew or should of known of the possibility of such damages. Your use of this website is at your sole risk. If you are dissatisfied with the website or content of the site you are sold, the exclusive remedy is to discontinue using the site.

All products sold on this site are for adult use only and by ordering on this site you certify that you are of legal age and not prohibited from purchasing the products. Merchandise listed herein is not for sale in any state district of territory where the receipt, possession sale of use of any such merchandise is prohibited.

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.

To improve our website in order to better serve you.

To allow us to better service you in responding to your customer service requests.

To quickly process your transactions.

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We do not use Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

We do not use cookies for tracking purposes

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly.

However, you can still place orders.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Third party links

We do not include or offer third party products or services on our website.

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/13...

We have not enabled Google AdSense on our site but we may do so in the future.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. - See more at: http://consumercal.org/california-online-privacy-p...

According to CalOPPA we agree to the following:

Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.

Our Privacy Policy link includes the word 'Privacy', and can be easily be found on the page specified above.

> Users will be notified of any privacy policy changes:

On our Privacy Policy Page

> Users are able to change their personal information:

By logging in to their account

How does our site handle do not track signals?

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third party behavioral tracking?

It's also important to note that we do not allow third party behavioral tracking.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify the users via email within 7 business days

We will notify the users via in site notification within 1 business day

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

To be in accordance with CANSPAM we agree to the following:

If at any time you would like to unsubscribe from receiving future emails, you can email us at help@ottoarms.com and we will promptly remove you from ALL correspondence.

CONTACT US

If there are any questions regarding this privacy policy you may contact us using the information below:

www.ottoarms.com

help@ottoarms.com

Last Edited on 2016-03-14